Our approach to donation transfers, refund requests, and correcting payment errors.
Last updated: 25th August 2025
Green Organic Welfare Foundation is committed to handling every donation responsibly and directing it toward our programs — organic farming, women empowerment, child education, health & hygiene, environment protection, and skill development. This policy explains how we handle refund requests and payment errors related to donations made using the bank transfer or UPI details on our Donate Now page.
Donations to a registered non-profit organization are, by nature, voluntary contributions given without expectation of goods or services in return, and are generally non-refundable once utilised. However, we recognise that genuine errors happen, and we handle those in good faith as described below.
If you made a donation in error — for example, an incorrect amount was transferred, or a duplicate transaction occurred — please contact us within 15 days of the transaction with your payment reference/UTR number, the amount, and the date of transfer.
If you accidentally transferred funds more than once for the same intended donation, or transferred an amount larger than intended, we will verify the transaction against our bank records and process a refund of the excess/duplicate amount to your original payment source.
Once a refund request is verified, we aim to process eligible refunds within 10–15 working days. Refunds are returned to the original mode of payment (the same bank account or UPI ID the donation was made from) wherever possible.
In-kind donations such as books, clothes, or supplies are not eligible for monetary refund once received, but if an item was sent in error, please contact us and we will do our best to coordinate its return or appropriate redirection.
Refunds or adjustments to corporate/CSR contributions are handled on a case-by-case basis in direct coordination with the partner organization's finance team, in line with any partnership agreement in place.
For any refund-related query, please write to us at info@greenorganicwelfarefoundation.org or message us on WhatsApp at +91 96167 56613. We aim to acknowledge every refund request within 3 working days.
Write to us at info@greenorganicwelfarefoundation.org or use our Contact page.
